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Complaints Procedure

Our aim is to offer all our clients an efficient and effective service at all times and we hope that you will be pleased with the work we do for you. However, should there be any aspect of our service with which you are unhappy, please raise your concern in the first place with the lawyer handling your matte or to Mr Woodhouse, senior partner of this firm, who is based at our Wolverhampton office. If however you still have queries or concerns please contact our client services manager, Mr Major, at our Walsall office, 25 Lichfield Street, Walsall, West Midlands WS1 1TJ. Mr Major is the client care partner to whom any final difficulty can be reported.

In the event that you are not satisfied with the firm’s response the Legal Ombudsman may be able to consider your complaint. There are, however, restrictions to this service for organisations, as set out on their website (see below).

The contact details for the Legal Ombudsman are:
Telephone: 0300 555 0333
Minicom: 0300 555 1777
E-mail: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk
Address: Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ

You should bring any complaint to the Legal Ombudsman within six months of the end of our complaints process. In addition, you should be aware that the Legal Ombudsman will not accept your complaint if:

more than six years have elapsed from the date of the act or omission giving rise to the complaint; or
more than three years have elapsed from the time when you should have known about the complaint

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristics. Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.